In a bid to strengthen its service network in the subcontinent, Audi India has just opened a new Technical Service Centre in Mumbai. The facility, located in Andheri, will feature a workshop as well as training facilities that are in line with Audi AG standards. This means fully climate controlled bays in the workshop, state-of-the-art diagnostic equipment for in depth analysis and a training facility to conduct boot camps for the technical team as well as the dealer network.
"Customer delight has been our focus and our customer centric strategy has been instrumental in our success in the Indian market. Customers are serviced for life when they buy an Audi. The Audi Technical Service Centre is a step in that direction," said Joe King, head, Audi India.
The technical centre will also collect valuable data to provide Audi insights into the usage patterns and other local peculiarities and customer preferences from its Indian customers. This knowledge will be used to better tailor or adapt their products for the Indian Market.
|Mumbai, April 10th, 2015 Audi, the German luxury car manufacturer, today opened the Audi Technical Service Centre for India in Mumbai, a pioneering step towards strengthening its after-sales service in the market. The Audi Technical Service Centre was inaugurated by Mr. Ulli Seyfferth, Head of Technical Service: Entire Vehicle, AUDI AG and Mr. Joe King, Head, Audi India. "The Audi Technical Service Centre in India will enable us to obtain deeper insight into usage patterns of our cars and other local peculiarities as well as customer preferences in India. These learnings are equally important for us to adapt our products to suit the market requirements. The Audi Technical Service Centre will support technicians and service advisors from across the dealerships in India, as well as continuously cultivate their competence level to execute quality jobs and delight our customers," said Mr. Ulli Seyfferth, Head of Technical Service: Entire Vehicle, AUDI AG. "Customer delight has been our focus and our Customer Centric strategy has been instrumental in our success in the Indian market. Customers are serviced for life when they buy an Audi. Audi Technical Service Centre is a step in that direction," said Mr. Joe King, Head, Audi India. The Audi Technical Service Centre will operate in Mumbai with workshop and training facility in line with AUDI AG standards. With three climate control work bays, the Analysis Workshop is equipped with state-of-the-art equipment for Diagnosis and in depth analysis of product concerns. The Centre will also house a training facility, which will conduct boot camps for the technical team as well as for the dealer network. The Audi model range in India includes the Audi A3 Sedan, Audi A3 Cabriolet, Audi A4, Audi A6, Audi A7 Sportback, Audi A8 L, Audi Q3, Audi Q5, Audi Q7, Audi S4, Audi S6, Audi RS 5 Coupé, Audi RS 7 Sportback, Audi TT Coupé, Audi R8, Audi R8 Spyder, Audi R8 V10 plus and Audi R8 LMX available across the country: in Ahmedabad, Bengaluru, Bengaluru Central, Bhopal, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi Central, Delhi South, Delhi West, Goa, Gurgaon, Guwahati, Hyderabad, Indore, Jaipur, Kanpur, Karnal, Kochi, Kolkata, Kozhikode, Lucknow, Ludhiana, Mangalore, Mumbai South, Mumbai West, Nagpur, Nashik, Navi Mumbai, Noida, Pune, Raipur, Ranchi, Surat, Udaipur, Vadodara and Visakhapatnam.|