BMW India reaches out to its customers whose cars are affected by Mumbai rains

Team OD Updated: July 08, 2019, 04:05 PM IST

BMW India has extended support to its customers whose cars are affected by the Mumbai rains. The company has offered complimentary roadside assistance for their customers. This, as well as the additional inventory of spare parts for quicker repairs.

BMW certified technicians and service advisors have been deployed at workshops in Mumbai. The repair time for various repairs has been reduced with additional manpower. Also, a dedicated team has been deployed to keep the customers updated.

The process of insurance claims has been done easier with daily visits of surveyors of both, BMW partnered and non-BMW collaborated insurance companies. This will help speed up the insurance formalities.

Hans Christian Baertels, (act.) President, BMW Group India said, "The inclement weather condition in Mumbai and surrounding areas recently, is of concern due to flooding of low-lying areas in the metropolitan city. We stand with our customers in meeting any challenges they might have to face due to these adverse weather conditions. BMW India has taken special steps to ensure that customers receive prompt responses to their service and insurance requirements. A special task force is monitoring the situation on a real-time basis and we are closely coordinating with our dealer partners to ensure a hassle-free service experience for our customers."