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Hero MotoCorp sells 10,000 units of two-wheelers with the reopening of dealerships

Team OD  | Updated: May 11, 2020, 10:54 PM IST

Hero MotoCorp resumed manufacturing operations on May 4, becoming the first two-wheeler manufacturer in the country to resume operations after it reopened three of its manufacturing plants at Dharuhera and Gurgaon in Haryana and Haridwar in Uttarakhand. The company had shut operation from March 22 as a precautionary preventive measure against COVID-19. With the commencement of retail sales from its dealerships, Hero MotoCorp has sold over 10,000 units of motorcycles and scooters.

The Indian two-wheeler manufacturer has reopened 1,500 authorised service centres and dealership networks that amount to 30 per cent of the company's total domestic retail sales. Hero MotoCorp had also commenced vehicle dispatches from its manufacturing facilities on May 7, Thursday, for the current fiscal year (FY'21). In addition to sharing the restart manuals with dealer partners and parts distributors, Hero MotoCorp has also conducted intense training programs through webinars reaching to 700 internal sales, after-sales employees and over 7,000 customer touchpoints already, mentioned the company in an official release.

The company has also issued restart manuals for the dealerships in different languages with guidelines mentioning of deep cleaning, fumigation, safety marking of the channel point, rearrangements at the channel point to ensure social distancing, hygiene of seating, washroom, work-station, equipment hygiene, staggered break times, staff/customer entry protocols, use of PPEs such as masks and gloves, encouraging digital payments, careful handling of documents/credit cards/cash, staff training and social distancing. Additionally, it also covers other aspects like pre-delivery inspection (PDI), delivery norms, home delivery, pre-booking to avoid customer rush, social distancing protocol at workshops, hygiene/care of tools, vehicle pick-up and drop protocols, and creation of waiting areas.

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