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Maruti Suzuki resumes operations at 1,350 showrooms in India, delivers 5,000 cars

Team OD  | Updated: May 18, 2020, 06:50 PM IST

India's largest automobile manufacturer Maruti Suzuki has resumed operations at its 1,350 showrooms and has delivered 5,000 cars in the country over the past few days. The company mentions that it has comprehensive standard operating procedures (SoPs), ensuring highest level of hygiene and sanitisation, that have been set in place at all its dealerships and service centres. This has been done to safeguard the health and safety of the employees, customers and all the other stakeholders participating in the functioning of the Maruti Suzuki's sales network in the country.

"We are happy to serve the customers, who were waiting to drive home their favourite car. The company
has put in place comprehensive norms to ensure that their car-buying experience is completely safe.
These norms are based on guidelines from the central and state governments. We would like to
encourage our customers to digitally choose and book their car and take advantage of the convenience
of home delivery of their new vehicles," commented Kenichi Ayukawa, managing director and CEO, Maruti Suzuki India.

Presently, the automobile manufacturer has 3,086 showrooms in the country, that are spread across 1,964 towns and cities. Maruti Suzuki has confirmed that all of these touchpoints will abide to the new safety protocols. The remaining showrooms would open in due course if they are not in containment zones or if not specifically restricted by any local guidelines.

The company recently rolled out safety protocols for its dealerships and service centres, which includes training of over 80,000 employees on how to work while minimising the risk of contracting the virus. All the employees will go through a routine check for temperature and they will be monitored through a health app on a daily basis. Most of the service networks will work on a digital platform where the job cards, E-Invoicing and customer feedback will happen through mobile phones while insisting on a digital mode of payment. All the employees will wear protective gear at all times. Cars will be sanitised while being picked up and dropped off. And lastly, the customer will have access to hand sanitisers across the service centres and dealerships.


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