Nissan reopens service centres in Chennai to cater to flood-affected customers
Nissan India has reopened all its service centres in Chennai for customers' cars that have been damaged by the recent floods. The carmaker has reached out to over 8,000 of its customers through social media, SMS and emails to inform them of the reopening of their workshops and has also given tips on how to avoid damages that are not covered by insurance. Nissan has also set up a toll-free helpline number (0124-6628111) for easier communication.
Arun Malhotra, the managing director at Nissan Motor India Pvt Ltd said, "At Nissan, we are aware of the difficulties faced by people in Chennai due to unprecedented rains. We are taking all possible steps to reach out to our customers, employees and partners, and support them in getting back to their normal life and routine."
Apart from that, Nissan dealers have been running mobile units to attend to customers along with additional technicians provided by the company. Nissan has also shifted the parts supply priority to Chennai and announced that the company will organise a service camp for its customers in Chennai, where there will be a check-up of the car and discounts on Nissan accessories.
Press release - Nissan India ramps up service operations to assist customers in Chennai
|-Launches special toll free helpline number 0124-6628111 for Chennai flood support -All workshops in Chennai resume work with dedicated Nissan manager at each location to offer effective solutions -Additional support to dealers to make sure all the impacted customer cars are serviced at the earliest Chennai, India (December 11, 2015): Following the week-long calamity due to excessive rains and floods, all Nissan service centers are now operational in Chennai. The workshops are all set to help Chennai based customers and speed up the process of repair work of vehicles damaged by flood. The company has also rolled out a special toll free helpline number 0124-6628111 to cater to customers in Chennai. Nissan Motor India Pvt. Ltd. has reached out to more than 8,000 valued customers in Chennai through SMS, emails and social media posts to inform them about the services and re-opening of workshops. The company is helping the customers through its social media platforms by providing them with tips on avoiding consequential damages which may not be covered under insurance. Nissan will soon be organizing a service camp in Chennai inviting the customers to reap the benefits of the same. The service camp will cover thorough check-up of all the vehicles with additional discounts on Nissan Genuine Accessories. Making the announcement, Mr. Arun Malhotra, Managing Director, Nissan Motor India Pvt Ltd said, "At Nissan, we are aware of the difficulties faced by people in Chennai due to unprecedented rains. We are taking all possible steps to reach out to our customers, employees and partners, and support them in getting back to their normal life and routine." Mr. Sanjeev Aggarwal, Vice President After Sales, Nissan Motor India Pvt. Ltd., added, "We are focused towards offering the best possible support to all our customers and have geared up operations across all our service outlets. The toll free helpline and mobile service has been introduced to make things convenient for them." Nissan Motor India is going all out to support its customers in Chennai to revive their vehicles damaged in floods. Dealers are operating mobile vans to attend to customers at their residences. The company has provided additional space & technicians to the dealers for speedy turnout of vehicles. The company has also given top priority to parts supply for Chennai dealers.|
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