Mahindra & Mahindra Ltd., part of the USD 20.7 billion Mahindra Group, today announced that its customer care digital initiative 'With You Hamesha' has crossed 800,000 registered customers. Available on both web and mobile platforms, it has it has been pioneering innovation in the automobile after-sales technology offerings and currently celebrates its 6th anniversary.
With several Industry First Features, the app has been downloaded by 3 lakh users and has a rating of 4.3 on Google Play, the highest among its competitors. To commemorate the 6th anniversary, two new features have been added to the app: ChatBot and DigiLocker.
The chatbot, named "With You Hamesha TotBot" is an automated chatting platform for Mahindra after-sales domain that gives quick information to customers about their vehicles, and makes transactions like service bookings, feedback, locating a dealer, SOS request, warranty extensions and enrolling for roadside assistance as easy as chatting with a friend. Mahindra has interestingly called the chatbot a "tot" taking cognizance of the fact that artificial intelligence is poised to evolve and revolutionize customer service in the near future, and the With You Hamesha TotBot is all set to learn and evolve steadily.
The DigiLocker feature will enable customers to access their vehicle and personal documents like the RC, driving license, PAN card, and Aadhar card on the move. These e-documents are valid and accepted by traffic departments across the country.
Veejay Nakra, Chief of Sales & Marketing, Automotive sector, Mahindra & Mahindra Ltd. said:"Mahindra has always strived to be an early-adopter of next-generation technology, be it in products or services that we offer to our end consumers. 'With You Hamesha' is one such initiative that has truly revolutionized the customer ownership experience through its multi-faceted service offerings. We, at Mahindra, are committed to providing many more novel & exciting features in this space in times to come".
Since its launch in 2013, 'With you Hamesha' has ensured that customers get complete transparency, unmatched convenience and a personalized experience, seamlessly available across all digital mediums, including mobile and the web.
DISCLAIMER: This information is published as per the press release sent to us. It has not been verified or ratified by OVERDRIVE.