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TVS Motorcycles extends help to its customers affected by Cyclone Fani

Team OD  | Published: May 16, 2019, 03:52 PM IST

TVS Motorcycles, today, announced roadside assistance to its customers who are affected by the Cyclone Fani in the state of Odisha. The 24-hour roadside assistance is primarily free of charge for the customers with warranty on their vehicles. The company has deployed 25 mobile vans across 10 districts. the 24-hour helpline service is backed up by executives addressing the assistance in Odia and Bengali.

The insurance partners with TVS is also offering 50 per cent advance for repairs with minimum documents such as RC (registration certificate) and KYC (know your customers). A hotline for video streaming surveys is being used to speed up to the approval process.

Customers can contact the RSA helpline number 1800 258 7111 for assistance

Also, the manufacturer has provided direct assistance numbers for select cities
Bhubaneswar – 7440030015
Puri – 9692152610
Cuttack – 9437055633
Chandikhol – 9938561634
Jajpur – 8114397855
Bhadrak – 7008014109
Balasore – 7008780517
Rahama – 9583468858
Baripada – 8328916235

Commenting on the initiative KN Radhakrishnan, Director and CEO, TVS Motor Company said, "Orissa has suffered from immense destruction of infrastructure due to cyclone Fani. To provide immediate relief to our valued customers, we have set up a 24 hours RSA helpline in the state as soon as the telecom lines were operational. The customers can contact the RSA team for resolution to their problems as well as avail the services of our mobile vans As a customer centric organisation, TVS Motor Company has always been at the forefront of providing support to our customers in times of national calamities and we are doing our bit to restore normalcy in the state."

Tags: tvs  |  TVS India  |  cyclone  |  Cyclone Fani  |  Fani Cyclone  |  Fani  |  Odisha  |  West Bengal

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