Kolkata will now be home to¬†Ford India’s fourth parts distribution centre in the country, after Chennai, Delhi and Mumbai. Inaugurated by Ford India president, Nigel Harris, the 3,200 sq.m facility will be aiding Ford‚Äôs effort towards faster distribution of spare parts in the country.
This particular PDC is expected to deliver speedier service to Ford customers in the north east of India. The new centre will cater to 28 dealer locations in the north east and eastern regions.
PK Umashankar, vice president, Ford customer service operations said,‚ÄúEnhancing ownership experience is an intensive and continuous process, and a strategic imperative for Ford India. An important part of this endeavour is to keep improving our world-class after-sales offerings as we increase our footprint in India. With this new parts distribution centre, we will be closer to the dealer network, improving parts availability, reducing lead time and enhancing overall customer experience.‚ÄĚ
Ford India inaugurates new parts distribution warehouse in Kolkata press release
|Going Further in its commitment to enhance its service efficiency, Ford India inaugurated its fourth parts distribution centre in India today. The new Parts Distribution Centre in Kolkata joins Chennai, Mumbai and Delhi in having a regional parts warehouse, and significantly enhances Ford‚Äôs pan India reach to enable faster distribution of spare parts.
The sprawling 3,200 sq.m facility was inaugurated by Nigel Harris, President, Ford India, together with Vinay Piparsania, Executive Director, Marketing, Sales and Service, Ford India, PK Umashankar, Vice President, Ford Customer Service Operations and Michele DeTombeur, Director, Parts Supply & Logistics, Ford Asia Pacific.
‚ÄúEnhancing ownership experience is an intensive and continuous process, and a strategic imperative for Ford India. An important part of this endeavour is to keep improving our world-class after-sales offerings as we increase our footprint in India. With this new parts distribution centre, we will be closer to the dealer network improving parts availability, reducing lead time and enhancing overall customer experience,‚ÄĚ shared PK Umashankar.
The new warehouse will enable a better turnaround time in delivery of parts and accessories to dealerships in East and North Eastern parts of India. The East Zone is a rapidly growing market for Ford India and the new centre will serve 28 dealer locations in this region.
‚ÄúTogether with enhancing customer satisfaction through improved delivery performance, this new centre supports our overall network expansion strategy and commitment to our customers in India. The strategic location of this centre will ensure that Ford dealerships in the East Zone will have enhanced parts availability, reduced transit time, lower transit damage and optimal inventory at dealer points, resulting in efficient overall operations and improved customer experience,‚ÄĚ concluded PK Umashankar.
About Ford in India
Established in 1995, Ford India is a wholly owned subsidiary of Ford Motor Company, a global automotive industry leader. Ford India manufactures and distributes automobiles and engines made at its modern integrated manufacturing facilities at Maraimalai Nagar, near Chennai. The company‚Äôs models include the Figo, Fiesta, Classic, Endeavour, and the most recently launched EcoSport.
Ford‚Äôs operations in the country also include Global Business Services with offices in Chennai, Coimbatore and Gurgaon that provides support to nearly every Ford location around the world in the areas of IT, Engineering, Finance and Accounting, Automotive Financing, Marketing Sales and Service, Analytics, and Purchasing. Ford‚Äôs businesses in India employ 11,500 hard-working, dedicated men and women.