Mercedes-Benz India on Monday announced a couple of organizational changes in its after-sales divisions, marketing communications and CRM divisions. Company veteran Devdutta Chakravarkar who heads the after-sales division, will now be based out of Dubai to take on a larger role at Mercedes-Benz Middle East as director, after-sales.
While Santosh Iyer, current Vice President, marketing and CRM will be promoted to take Chakravarkarâs place as head of after-sales and retail training function of Mercedes-Benz India. Under Iyerâs stewardship, Mercedes-Benz India has achieved the No.1 position in brand equity, not only in India, but also created a benchmark within the entire Mercedes-Benz family, globally.
In addition to the above appointments, the Marketing & CRM and the Corporate Communications function are now split, and will continue to report to the Managing Director & CEO. Amit Thete, who is currently heading the Event Communications division, will be taking care of the Marketing & CRM function. Shekhar Das Chowdhury will now be heading the Corporate Communications function of the brand.
Roland Folger, managing director & CEO, Mercedes-Benz India said,âMercedes-Benz prides itself in providing newer responsibilities and novel opportunities to its employeesâ world overâŚ This approach not only promotes internal talent by giving them new opportunities to prove their excellence, but also is highly beneficial for the overall growth of the company and inspirational for others.â