A few months back Maruti launched the Vitara Brezza. And as one has come to expect from Indiaâs biggest car manufacturer, Maruti priced it very attractively and well below the competition. Ford was forced to respond by lowering the price of the EcoSport. Some other manufacturers also lowered the price of their vehicles.
There are also times when a manufacturer drops price due to other reasons. Letâs say a manufacturer launches a vehicle with ambitious sales expectations. In case the car does not move out of showrooms at the expected rate and inventories build up, the manufacturer may drop the price to attract more customers. Or they may start giving a huge discount.
Maruti, the master of pricing, also got the pricing of the S-Cross wrong initially. ItÂ too offered discounts but smartly went in for what itÂ calls âprice correctionâ and lowered the price by some Rs 2 lakh, a big sum for a vehicle costing under Rs 14 lakh. Interestingly, the early buyers who had paid the higher price got a âgift chequeâ of up to Rs 1 lakh from Maruti as well as a free premium maintenance package and extended warranty. Maruti at that time said, âThis is a just a token of gratitude for customers who showed their faith in us at the start.â
The reverse of the above is also true in some cases. For example, I know aboutÂ a case where a manufacturer was importing a vehicle to sell as a CBU. The automaker expected annual sales to be only in the region of 200 units. So itÂ pumped up the price to be able to achieve some profit. This vehicle got a better response than expected, and all 200 units got sold out in a few months. The automaker was forced to revise itsÂ sales plans and numbers. More units were imported and the sticker price reduced, as the volume had increased and itÂ could charge less per unit and still make profit.
But what about the customers who had bought it before the price was dropped? Instead of rewarding themÂ for investing in your brand and buying your product, you are punishing themÂ by selling the car at a lower cost than what theyÂ paid for theirÂ vehicle. As a result, the value of theirÂ vehicle gets eroded. This is obviously upsetting and may end up making the customers averse to the brand.
A practice that is quite common with luxury car manufacturers is that they first bring in a car into India as a CBU (Completely Built-up Unit). If the product gets popular and demand picks up, they import it as a CKD (Completely Knocked-down Unit) and assemble it at their plant. This attracts lower import duties and taxes, and the manufacturer can price its product competitively. But what aboutÂ the customers who bought the CBU one? Well, most luxury car manufacturers say that this is taken into consideration when they bring in a CBU product. They price it lower (in some cases taking a financial hit if they have to) and try and ensure that the gap between the price of a CBU and a CKD is minimal. But does this happen in all cases? I really donât know for sure.
What I do feel is that it’s only when manufacturers reduce price due to lower input cost (rarely), or due to lowering of duties or taxes by the government (even rarer), that customers who have paid more for the same vehicle understand and take this lowering of price in their stride. In all other cases, I think reduction of price may lead to loss of faith in the brand. Unless like Maruti, the manufacturer sends a âgift chequeâ to the early buyers.