Coronavirus impact: Shell Lubricants teams up with Pitstop for contactless doorstep vehicle servicing

Shell Lubricants has joined hands with Pitstop, a vehicle servicing start-up based out of Bengaluru, to provide zero contact doorstep car service for customers across the country. This helps customers to get their cars serviced without leaving the comfort of their homes and the vehicle also remains in their peripheral vision as it is serviced. For a long time, many vehicles have been idle because of the Coronavirus pandemic caused-lockdown. And it is difficult to start the car and get it to a service station, doorstep services are quite helpful when it comes to such situations. The initiative aims to service vehicles while minimising the risk for customers as well as mechanics. It also aims to generate additional business opportunities for the mechanics who have been affected by the lockdown for the past couple of months.

The facility will be available across 20 cities in the country Delhi-NCR, Bangalore, Mumbai, Pune and Hyderabad. And it will be done by 500 operational vans that consist of all equipment needed to service a car. Customers can book the service of the Pitstop app along with a time and date according to their convenience, and a team that services the car will be assigned while adhering to the safety guidelines. Customers can choose to pay online as well.

Raman Ojha, country head at Shell Lubricants India, said, "The COVID-19 pandemic has resulted in a fundamental shift in our lives. Consumers are looking for different options to meet their emerging needs driven by social distancing norms. At Shell India, we wanted to provide a trustworthy and convenient solution for their mobility needs. At the same time, we also wanted to ensure both safety as well as steady business opportunities for our mechanic partners, an intrinsic part of our community. The Shell-Pitstop partnership will create a new ecosystem through which  consumers will be able to avail Safe Zero-Contact Doorstep services for their cars via an app-based platform and mechanic partners will get access to jobs and training through it."

Mihir Mohan, founder and CEO of Pitstop further added, "We are delighted to have Shell as our lubricant partner as we strive to serve customers across India during these tough times. Our partnership will help us serve people at large during this pandemic. COVID-19 has changed the services industry worldwide. The consumer is demanding and receiving services at home, and this trend is observing unprecedented growth. We are receiving a huge demand for doorstep car services and with our vans, we bring the garage to your doorstep, at your convenience. We are humbled to serve the society in these special times and are committed to providing quality service. We feel great synergies with Shell in delivering the best car and service maintenance experience across the country."