Tata Motors adds another 160 new workshops to its service network and introduce 'EzServe'
Tata Motors has announced the establishment of 160 new passenger vehicle service workshops in FY 21-22, bringing the total number of active workshops to 705. This initiative has helped to expand service coverage to 485 cities, resulting in a 30 percent rise in the number of cars serviced in FY22 compared to the previous year.
The 'EzServe' service concept has also been introduced by Tata Motors for its passenger vehicle clients. EzServe is a two-wheeler-based service project that outfits a bike's back with three utility boxes. Spare components, a vacuum cleaner, a jack and jack stand and other hand tools are all included in these boxes. At the customer's site, the experts have been trained to do simple servicing and rapid repairs.
Tata Motors hopes to boost customer retention with EzServe by delivering speedy service and low-cost yearly maintenance plans. Customers in smaller clusters will benefit from the two-wheeler-based method.
To better serve its customers, Tata Motors has now streamlined the process of registering repair orders at workshops. The workshops are meant to answer customer inquiries quickly, offer cost estimates and operate in tandem with the Tata Motors Service Connect App, which allows consumers to send real-time data to the appropriate after-sales teams.
According to, Dimple Mehta, Head, Customer Care, Domestic and International Business, Tata Motors Passenger Vehicles Ltd. "We at Tata Motors have extensively expanded our service network in the last 12 months to cater to our customer needs pan India. Our endeavour is to enhance service touchpoints with a focus on shorter formats to make us adequately close to our Tata Motors customers. We are delighted to introduce the unique EzServe initiative that aims at quick redressal of customer grievances at their doorstep. This two-wheeler-based service concept helps in reaching out to customers in smaller cluster locations. In addition to the above, Tata Motors has been periodically rolling out an array of customer-friendly initiatives that are aimed to enhance the experience and ensure absolute peace of mind. We are confident that this concept will create a better relationship and engagement with our customers and help us in attaining more consumer loyalty."
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