Mercedes-Benz India inaugurates its 15th service facility in Kolhapur
Mercedes Benz India opens its 15th service station in the state of Maharashtra. The service facility is situated in Kolhapur which is also the 32nd facility in the western region of India. Its the company's 94th outlet across 47 cities.
The facility has seen an investment of Rs 4 Cr. The facility is spread over 52,000 sq. ft. and is equipped with four service bays that can cater over 1000 Mercedes Benz cars over a span a year in the hands of 10 trained staff. Also, the facility is equipped with a digital service drive kiosk and a dedicated section for Mercedes-Benz OEM accessories, merchandise and a customer lounge
Martin Schwenk, MD and CEO, Mercedes-Benz India said, "Over the years,Mercedes-Benz has become synonymous with quality customer services. We believe that service excellence will be the differentiating factor in the luxury car segment. With 66 service touch points, today, Mercedes-Benz has the highest number of service facilities in India amidst the luxury car segment. We will continue to up the ante with our innovative efforts towards customer services. These customer service initiatives has resulted in us attaining the no. 1 position in J.D. Power Customer Satisfaction and Sales Satisfaction Index. With customers at the heart of business, we will continue to make efforts to ensure top-notch service quality and be the 'Mercedes of Service' for our customers."
He further added, "Tier II and III markets are significantly contributing to India's growth story as one of the fastest-growing automotive hubs, globally. Nearly 1/3 rd of
our sales come from these regions and we see immense potential. This is a result of our 'Go to Customer' strategy, which aims to get closer to the customers."
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